Contact us

Privacy Policy

As part of the entry into force of the General Data Protection Regulation (EU) 2016/679 on May 25, 2018, we have strengthened our privacy policy.

Our Commitments Regarding the Protection of Your Personal Data

To ensure that you can browse our website with complete peace of mind, we, TRIGANO VDL, as Data Controller, explain how we collect, process and use your personal data in order to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us across all our communication channels.

We take all necessary measures to:

  • Provide you with clear and transparent information about how your personal data will be collected and processed;

  • Implement all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by unauthorized third parties;

  • Retain your personal data only for the time necessary for the purpose of the processing or the specified service;

  • Offer you the possibility at any time to access and modify the personal data we process.

To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable data protection laws.

1. When and What Personal Data Do We Collect?

Your personal data may be collected when:

  • You visit our website, which may use cookies;

  • You create an account on our website;

  • You submit a contact request;

  • You communicate with our customer service;

  • You subscribe to our newsletter;

  • You request an appointment;

  • You apply for a job offer.

In this context, TRIGANO VDL, as Data Controller, may process data in compliance with applicable regulations for the purpose of handling your request and communicating with you. After registering on our website and subject to your consent, users may receive newsletters and informational content.

Information strictly necessary to provide you with a service is marked with an asterisk and generally includes your surname, first name and email address.

With regard to cookies collected when you connect to our Trigano VDL website, we invite you to consult our Cookies Policy in section 4 “Cookie Management”.

We may also collect your data when you apply online via our recruitment module. Regarding recruitment, please consult the personal data protection policy for applicants by clicking on the following link: our policy on personal data protection.

  1. 2. Who Are the Recipients of Your Personal Data?

    We ensure that only authorized persons within TRIGANO VDL have access to your personal data.

    We may share your data with third parties acting as data processors, bound by a data processing agreement, in order to provide hosting, storage, communication, data processing, database management or IT maintenance services. These companies and processors are subject to the same security and confidentiality obligations as TRIGANO VDL.

    3. Where Is Your Personal Data Stored?

    Data is stored in compliance with French legislation and European regulations.

    If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.

    Data retention periods comply with CNIL recommendations and/or legal obligations:

    • Account data: 3 years from your last contact with TRIGANO VDL.

    • Prospect data: 3 years from your last contact with TRIGANO VDL.

    At the end of these periods, we may archive the data, in particular to comply with statutory limitation periods for legal actions.

    4. Cookie Management

    When you visit our website, TRIGANO VDL, as Data Controller, may use cookies and other tracking technologies.

    A “cookie” is a small text file placed on your computer, tablet or mobile device when you visit a website, read an email or use software or a mobile application. During its validity period, it stores information about your browser in order to recognize your device during a subsequent visit and track your browsing activity.

    These cookies may be placed by:

    • TRIGANO VDL: these are “first-party cookies”;

    • Partners/service providers of TRIGANO VDL or third-party companies: these are “third-party cookies”.

    The issuance and use of cookies by third parties are subject to their own data protection policies (see links below). We have neither access to nor control over third-party cookies. Only the issuer of a cookie is likely to read or modify the information contained therein.

    The cookies used include in particular:

    • Strictly necessary (technical) cookies: These enable, for example, session maintenance and authentication security, saving your shopping cart content, adapting the website display to your preferences, and storing your cookie preferences. In accordance with Article 82 of the French Data Protection Act, these cookies are exempt from prior consent. You may delete these cookies at any time, but doing so may cause difficulties.

    • Audience measurement cookies: These measure website traffic and usage, compile visit statistics and detect possible malfunctions. These cookies may or may not require consent.

    • Personalization cookies: These allow personalized content and services to be offered based on your interests. These cookies require your prior consent.

    • Targeted advertising cookies: These track browsing activity on the website and provide advertisements tailored to your interests. These cookies require your prior consent.

    • Social media cookies: These enable social media platforms to track your browsing on our website and combine this information with other data they hold. These cookies require your prior consent.

    Retention Period

    Strictly necessary cookies are retained for the time required to ensure proper functionality.

    Audience measurement cookies are stored on your device for a maximum period of thirteen (13) months from their first placement. This period is not automatically extended during subsequent visits. Information collected through cookies is retained for a maximum of twenty-five (25) months.

    Other potential third-party cookies are retained for the duration specified in the privacy policy of the companies placing them.

    To collect your consent, a consent banner will appear on your screen upon your visit and regularly thereafter. This is managed through an external consent management platform, COMPLIANZ, which is accessible at any time on our website.

    This banner lists each category of cookies that may be placed on your device and allows you to:

    • “Accept all”;

    • “Reject all”;

    • “Customize” your choices by cookie or by purpose.

    Through the settings of this platform, you may at any time, easily and free of charge, choose whether or not to accept the storage of cookies on your computer, tablet or mobile browser. You may withdraw your consent or modify your preferences at any time by clicking the access link to the platform at the bottom of the page.

    Please note: Any settings you modify on this platform may affect your Internet browsing experience and your access conditions to certain services requiring cookies.

    You may also configure your browser to block or delete all or part of cookies directly through your privacy settings. If you choose to block strictly necessary cookies, we disclaim any liability for consequences related to the degraded operation of our services.

    Below you will find information relating to cookies that may be placed on your computer, tablet or mobile browser when you visit pages of the website https://www.challenger-motorhomes.com/.

Elementor

Statistics (anonymous), Functional

Usage

We use Elementor for content creation. Read more

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
elementor
Expiration
persistent
Function
Store performed actions on the website

Functional

Name
popup-*-impressions-count
Expiration
Function
Compte le nombre d'impression des popups Elementor

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
comparateur
Expiration
Function
Stocke les modèles sélectionnées pour comparateur
Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

PixelYourSite

Statistics

Usage

We use PixelYourSite for website statistics.

Sharing data

This data is not shared with third parties.

Statistics

Name
pys_advanced_form_data
Expiration
Function
It allows the plugin to track WordPress forms according to the settings. Used for API events, it can improve events’ performance.

Flow-Flow Social Stream

Purpose pending investigation

Usage

We use Flow-Flow Social Stream for display of recent social posts and/or social share buttons. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
ff_news_session
Expiration
session
Function

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wf_loginalerted_*
Expiration
persistent
Function
Provide protection against hackers
Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

YouTube

Marketing

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Facebook

Marketing, Functional

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more

Sharing data

For more information, please read the Facebook Privacy Statement.

Marketing

Name
_fbc
Expiration
2 years
Function
Store last visit
Name
fbm*
Expiration
1 year
Function
Store account details
Name
xs
Expiration
3 months
Function
Store a unique session ID
Name
fr
Expiration
3 months
Function
Provide ad delivery or retargeting
Name
act
Expiration
90 days
Function
Store logged in users
Name
_fbp
Expiration
3 months
Function
Store and track visits across websites
Name
datr
Expiration
2 years
Function
Provide fraud prevention
Name
c_user
Expiration
30 days
Function
Store a unique user ID
Name
sb
Expiration
2 years
Function
Store browser details
Name
*_fbm_
Expiration
1 year
Function
Store account details

Functional

Name
wd
Expiration
1 week
Function
Read screen resolution
Name
csm
Expiration
90 days
Function
Provide fraud prevention
Name
actppresence
Expiration
session
Function
Store and track if the browser tab is active

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
chatbase_anon_id
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
semrushSwaUser
Expiration
Function
Name
FUTURE_ACTION_CALENDAR_IS_VISIBLE_classic-editor
Expiration
Function
Name
acf
Expiration
Function
Name
semrushSwaFloating
Expiration
Function
Name
e_globals
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
_ga
Expiration
Function
Name
pbid
Expiration
Function
Name
last_pysTrafficSource
Expiration
Function
Name
last_pys_landing_page
Expiration
Function
Name
_ga_R1Z4G60Q01
Expiration
Function
Name
continueReview
Expiration
Function
Name
_gcl_ls
Expiration
Function
Name
agent-details
Expiration
Function
Name
_gcl_aw
Expiration
Function
Name
_gcl_gs
Expiration
Function
Name
topicsLastReferenceTime
Expiration
Function
Name
pys_first_visit
Expiration
Function
Name
pysTrafficSource
Expiration
Function
Name
pys_landing_page
Expiration
Function
Name
pys_session_limit
Expiration
Function
Name
pys_start_session
Expiration
Function
Name
/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
checkPassword
Expiration
Function
Name
ignoresite
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
semrushSwaDoc
Expiration
Function
Name
1761231965.f711712a4a1b32a532095cce12661752eab00c232fcf62fd5a4bd214c2573c75cf6a1bf454dbc19f3c9d5cb29
Expiration
Function
Name
wf-scan-issue-expanded-82
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
wf-scan-issue-expanded-84
Expiration
Function
Name
wistia-video-progress-j042jylrre
Expiration
Function
Name
persist:hs-beacon-9db9417a-5e2f-41dd-8857-1421d5112aea
Expiration
Function
Name
wpr-show-sidebar
Expiration
Function
Name
wf-scan-issue-expanded-78
Expiration
Function
Name
persist:hs-beacon-message-9db9417a-5e2f-41dd-8857-1421d5112aea
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
wistia
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
ff_news
Expiration
Function
Name
ff_first_time
Expiration
Function
Name
wp_lang
Expiration
Function
Name
wordpress_b7978d413e792537bd8183accd03a886_xframe
Expiration
Function
Name
PHPSESSID
Expiration
Function

5. Our Security and Confidentiality Commitments

Respecting your right to the protection, security and confidentiality of your data is our priority.

TRIGANO VDL implements organizational and technical security measures appropriate to the level of sensitivity of personal data in order to protect it against any malicious intrusion, loss, alteration, or disclosure to unauthorized third parties.

When developing, designing, selecting and using our services that rely on the processing of personal data, TRIGANO VDL takes into account the right to personal data protection from the outset (privacy by design).

As all personal data is confidential, access to it is limited to TRIGANO VDL employees or service providers acting on behalf of TRIGANO VDL who need it to perform their duties. All persons with access to your data are bound by a duty of confidentiality.

6. What Are Your Rights?

In order to allow you to control how we use your personal data, you benefit from the following rights:

  • Right to information;

  • Right to object to the processing of your personal data;

  • Right of access to the personal data we process;

  • Right to rectification;

  • Right to erasure;

  • Right to data portability;

  • Right to restriction of processing;

  • Right to define instructions regarding the retention, erasure and communication of your personal data after your death;

  • Right to lodge a complaint with the CNIL.

You may exercise your rights:

  • By email: aboisot@trigano.fr

  • By post to: Trigano VDL – DPO – 100 rue Petit, 75019 PARIS

In case of reasonable doubt regarding your identity, Trigano VDL reserves the right to request any document necessary to verify your identity.

If you would like further details regarding the content of these rights, please contact us using the contact details above.

We will respond to your requests as soon as possible and in any event within one month from receipt of your request.

To ensure your request is handled more efficiently, please remember to:

  • Provide your identity;

  • Specify the processing operation(s) concerned by your request;

  • Specify the right(s) you wish to exercise.


Click here to instantly unsubscribe from all marketing communications by TRIGANO VDL.

If you experience any difficulty related to the management of your personal data, we invite you to contact us before lodging a complaint with the CNIL.

360 Interiors
Catalogues
Dealers

Le groupe Trigano
Site Media
Contact
Mentions légales
Politique de confidentialité
Plan du site

Customer service
1 Avenue de Rochebonne CS 69003 07302 Tournon-sur-Rhône Cedex
+33 (0)4 75 07 56 50
contact@challenger.tm.fr